For a Safe Holiday

To us, well-being, safety and privacy are not just buzzwords or idle policies due to the current situation – they have always been the   key values of our offer. The Lucia Magnani Health Clinic Long Life Formula ® applied the medical know-how of the GVM Care & Research group, which has been operating in the healthcare sector for over 40 years, in order to design a set of policies and procedures aimed at protecting the health and safety of our guests and staff.

In compliance with government and regional regulations, a team of doctors led by Dr. Marco Conti, Health Director at Terme di Castrocaro - Longlife Formula Srl, has developed a protocol with specific measures focusing on the following aspects:

CHECK-IN
– Body temperature scanning is performed upon arrival.
– Coronavirus swab tests with instant results are carried out before the check-in..
– Our guests can request to have their luggage sanitised as an extra safety measure.
– I test saranno eseguiti con la seguente procedura, clicca qui per scaricarla.

PROTECTION OF THE HEALTH OF OUR GUESTS AND STAFF
– The use of personal protective equipment is mandatory in all indoor areas.
– We measure the body temperature of our guests on a daily basis.
– Dispensers of alcohol-based hand sanitisers are available all over our facility.
– Cashier protection screens have been installed across all checkouts.

LARGE SPACES
– The interpersonal safety distance is respected in every room.
– The maximum capacity of each room is indicated at the entrance.
– The spacious halls of the Grand Hotel facilitate the safety distancing and the separation between incoming and outgoing flows of people.

SANITISATION OF COMMON AREAS
– All common areas are regularly sanitised and disinfected.
– Our ventilation systems and their filters haven been sanitised.

ROOM CLEANING
– We implement a certified system of protocols for the daily disinfection and sanitisation of all surfaces and information materials in the room.
– An additional disinfection with the use of Ox-virin is available upon request (with an extra charge).

FOOD & BEVERAGES
– At the restaurant, tables are spaced 2 meters apart.
– Germ protective screens are installed during the breakfast buffet; moreover, the food is served by our staff. A new à la carte menu is available for breakfast.

DIGITALISATION
– Our menus are accessible via QR code.
– We invite our guests to use contactless payment methods and to send us the required personal documents by e-mail.

OUTDOOR AREAS
– We have introduced new outdoor activities, such as yoga, to make the most of our rooftop terrace and centuries-old park.

THERMAL POOL
-Per poter accedere alla piscina termale, in fase di preventivo va richiesta una visita internistica con il nostro medico termale, siamo un presidio medico ed è consentito lo spostamento con la prescrizione medica per cure termali di balneoterapia, massaggi o fanghi, richiesta dal proprio medico curante oppure con autocertificazione per motivi di salute menzionando balneoterapia, massaggi o fanghi con finalità di prevenzione.
– Access to our thermal pool is granted upon reservation, so as to ensure compliance with the safety distance and monitor the number of guests.
– The safety distance is guaranteed in water as well.

Lucia Magnani, the managing director of Longlife Fomula Srl, declared: “We are committed to creating an environment where our guests and employed can feel safe. For this reason, we have decided to cooperate with a recognised security body and to undergo a strict control of all of our safety procedures. We are indeed part of a health holding company, whose policies of utmost attention and precision in the sanitisation procedures as well as in the safety protocols and plans have been applied at the Grand Hotel Castrocaro Long Life Formula and the Lucia Magnani Health Clinic as well. We are proud to have successfully completed the rigorous checked carried out by the Bureau Veritas inspectors”.

Find out more about the SAFE GUARD certification that we have obtained.

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