For a Safe Holiday

To us, well-being, safety and privacy are not just buzzwords or idle policies due to the current situation – they have always been the   key values of our offer. The Lucia Magnani Health Clinic Long Life Formula ®, con rigore scientifico grazie al know-how di GVM Care & Research group, which has been operating in the healthcare sector for over 40 years, in order to design a set of policies and procedures aimed at protecting the health and safety of our guests and staff.

In compliance with government and regional regulations, a team of doctors led by Dr. Marco Conti, Health Director at Terme di Castrocaro - Longlife Formula Srl, has developed a protocol with specific measures focusing on the following aspects:

CHECK-IN
– All’arrivo di ogni ospite, rileviamo la temperatura corporea con termo scanner e si richiede firma dell’autodichiarazione.
– Our guests can request to have their luggage sanitised as an extra safety measure.

PROTECTION OF THE HEALTH OF OUR GUESTS AND STAFF
– The use of personal protective equipment is mandatory in all indoor areas.
– We measure the body temperature of our guests on a daily basis.
– Dispensers of alcohol-based hand sanitisers are available all over our facility.
– Cashier protection screens have been installed across all checkouts.

LARGE SPACES
– The interpersonal safety distance is respected in every room.
– The maximum capacity of each room is indicated at the entrance.
– The spacious halls of the Grand Hotel facilitate the safety distancing and the separation between incoming and outgoing flows of people.

SANITISATION OF COMMON AREAS
– All common areas are regularly sanitised and disinfected.
– Our ventilation systems and their filters haven been sanitised.

ROOM CLEANING
– We implement a certified system of protocols for the daily disinfection and sanitisation of all surfaces and information materials in the room.
– An additional disinfection with the use of Ox-virin is available upon request (with an extra charge).

FOOD & BEVERAGES
– At the restaurant, tables are spaced 2 meters apart.
– Germ protective screens are installed during the breakfast buffet; moreover, the food is served by our staff. A new à la carte menu is available for breakfast.

DIGITALISATION
– Our menus are accessible via QR code.
– We invite our guests to use contactless payment methods and to send us the required personal documents by e-mail.

OUTDOOR AREAS
– We have introduced new outdoor activities, such as yoga, to make the most of our rooftop terrace and centuries-old park.

THERMAL POOL
-Per poter accedere alla piscina termale, in fase di preventivo va richiesta una visita internistica con il nostro medico termale, siamo un presidio medico ed è consentito lo spostamento con la prescrizione medica per cure termali di balneoterapia, massaggi o fanghi, richiesta dal proprio medico curante oppure con autocertificazione per motivi di salute menzionando balneoterapia, massaggi o fanghi con finalità di prevenzione.
– Access to our thermal pool is granted upon reservation, so as to ensure compliance with the safety distance and monitor the number of guests.
– The safety distance is guaranteed in water as well.

Lucia Magnani, the managing director of Longlife Fomula Srl, declared: “Il nostro impegno è quello di garantire ai nostri dipendenti e ospiti un luogo tranquillo in cui sentirsi al sicuro. Per questa ragione abbiamo pensato di avvalerci di un ente di sicurezza e di sottoporci a un controllo rigoroso di tutti i processi di sicurezza. La nostra azienda appartiene infatti a una holding sanitaria che ha trasferito alla Lucia Magnani Health Clinic e al Grand Hotel Castrocaro  rigore per i processi di sanificazione degli ambienti e attenzione ai protocolli e percorsi di sicurezza. Siamo orgogliosi di aver superato le rigorose verifiche proposte in essere dagli ispettori di Bureau Veritas”.

Per ogni tua esigenza personale potrai avere un’offerta su misura e dedicata. Siamo gli specialisti della  tua salute, della tua bellezza e del tuo benessere.