To us, well-being, safety and privacy are not just buzzwords or idle policies due to the current situation – they have always been the key values of our offer. The Lucia Magnani Health Clinic Long Life Formula ® applied the medical know-how of the GVM Care & Research group, which has been operating in the healthcare sector for over 40 years, in order to design a set of policies and procedures aimed at protecting the health and safety of our guests and staff.
In compliance with government and regional regulations, a team of doctors led by Dr. Marco Conti, Health Director at Terme di Castrocaro - Longlife Formula Srl, has developed a protocol with specific measures focusing on the following aspects:
PROTECTION OF THE HEALTH OF OUR GUESTS AND STAFF
– The use of personal protective equipment is mandatory in all indoor areas.
- We measure the temperature of our guests on request
– Dispensers of alcohol-based hand sanitisers are available all over our facility.
– Cashier protection screens have been installed across all checkouts.
– The interpersonal safety distance is respected in every room.
– The maximum capacity of each room is indicated at the entrance.
– The spacious halls of the Grand Hotel facilitate the safety distancing and the separation between incoming and outgoing flows of people.
SANITISATION OF COMMON AREAS
– All common areas are regularly sanitised and disinfected.
– Our ventilation systems and their filters haven been sanitised.
– We implement a certified system of protocols for the daily disinfection and sanitisation of all surfaces and information materials in the room.
– An additional disinfection with the use of Ox-virin is available upon request (with an extra charge).
FOOD & BEVERAGES
– At the restaurant, tables are spaced 2 meters apart.
– Germ protective screens are installed during the breakfast buffet; moreover, the food is served by our staff. A new à la carte menu is available for breakfast.
– Our menus are accessible via QR code.
– We invite our guests to use contactless payment methods and to send us the required personal documents by e-mail.
– We have introduced new outdoor activities, such as yoga, to make the most of our rooftop terrace and centuries-old park.
-In order to access the thermal pool, during the estimate phase an internal visit with our thermal doctor must be requested, we are a medical center and it is allowed to move with a medical prescription for thermal treatments of balneotherapy, massages or muds, requested by your doctor health care provider or with self-certification for health reasons, mentioning balneotherapy, massages or mud treatments for prevention purposes.
Lucia Magnani, the managing director of Longlife Fomula Srl, declared: “We are committed to providing our employees and guests with a quiet place where they can feel safe. This is why we have decided to make use of a security organisation and subject ourselves to strict control of all security processes. In fact, our company belongs to a health holding company that has transferred to the Lucia Magnani Health Clinic and the Grand Hotel Castrocaro rigour for the processes of sanitising the environments and attention to safety protocols and procedures. We are proud to have passed the rigorous audits proposed by the Bureau Veritas inspectors".
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